Return Policy

 

Frigid Fluid – Return & Exchange Policy

At Frigid Fluid, we stand behind the quality of our products and aim to make your experience as smooth as possible. If something isn’t right, we’re here to help. If you are attempting to make a warranty claim, please go to our warranty claim page here: https://frigidfluid.com/pages/warranty

Return & Exchange Window

• All returns and exchanges must be initiated within 90 days of the invoice date.
• No returns or exchanges are accepted after 90 days of the invoice date. 

Item Condition & Restocking Fee

• Items must be returned in resaleable condition, with all original packaging and components.
• If an item is returned damaged, used, or not resaleable, a 20% restocking fee will be applied and deducted from your refund or credit.

Quality Concerns – Visual Proof Required

• For items with suspected defects, damage, or incorrect shipment, photographic or video proof is required before the return or exchange can be authorized.
• Proof must be submitted to a Frigid Representative or a Frigid Authorized Distributor after completing the Return & Exchange Request Form.

Final Sale – Custom Products

• Custom-built products are final sale and are not eligible for return or exchange. 

How to Start a Return or Exchange

• Complete the Return & Exchange Request Form below or contact us directly at +1-708 836-1215, if you call please have your original order number and product serial number, if applicable, available.
• A Frigid Fluid representative will contact you with instructions once the form is submitted.

Shipping & Refunds

• You will receive return shipping instructions once your return is approved.
• Refunds or credits will be issued after inspection, typically within 10 business days of receiving the item